Done in ± 2 minutes
In just a few steps, you’ll have your service request sorted.
You can report up to 8 bikes per request.
Got a battery or charger issue too? Just add it under Extra info — a photo helps us bring the right parts along.
Let us know which business to head over to
Below you can enter how many frame number(s) are involved and what the problem with the bike(s) is. A frame number is the barcode you can find near the left pedal on the frame, starting with DLVRY.
Choose 0 if it's just a battery or charger.
Bike 1
Bike 2
Bike 3
Bike 4
Bike 5
Bike 6
Bike 7
Bike 8
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