Done in ± 2 minutes
In just a few steps, you’ll have your service request sorted.
Got a battery or charger issue too? Just add it under Frame number or Extra info — a photo helps us bring the right parts along.
Let us know which business to head over to
For each bike, enter the frame number and describe what is wrong. The frame number is on a barcode sticker on the frame, usually near the left pedal.
Scan the barcode with the Scan button. Doesn't that work? Then type in the letters and numbers printed below the barcode.
Is it only about a battery or charger? Then enter battery or charger as the frame number.
More than one bike? Click the + to add another bike.
We just need your contact details.